ERNEST DOE SERVICE UPDATE - IMPORTANT NOTICE
We wish to keep you informed of developments throughout these challenging and unprecedented times.
We are currently experiencing heavy demand on our website and high call volumes to our enquiry lines. We are trying to respond as quickly and efficiently as we can but please bear with us.
Customers with existing orders
For customers who have already placed an order with us, please be aware that the delivery may take longer than originally advertised. Please accept our apologies if this is the case, but we thank you for your patience.
Our website continues to operate for all customers on a CLICK AND COLLECT or POSTAL DELIVERY (for smaller items) basis only. If you need to purchase ‘essential items’ that you need to have delivered please call us on 01245 383558 to discuss your specific requirements so that we can establish whether or not we are able to fulfil the order for you. Please note there is a flat rate of £18 for any orders delivered within a 15 mile radius of our stores, subject to stock and staff availability.
Please be assured that we are doing everything we can whilst observing government guidelines and PHE advice.
Take care and be safe
The Ernest Doe Web Team
All our products are available to collect from your local Ernest Doe branch. After you have placed your order we will contact you to advise when your order will be available to pickup. This may take 3-5 days depending if your order is subject to a Pre Delivery Inspection*.
To find your local branch, use our branch locator.
Postage rates vary depending upon location within the UK.
- up to 1kg = £4.50 signed for small parcel only second class
- 1Kg – 2kg = £6.50 signed for medium parcel only second class
- 2kg + = £9.99 via DPD (Mainland UK Only)
Postal option only available on selected products and only available within the UK.
We can offer local delivery to UK customers within a certain radius of our Ernest Doe branches.
- Standard Local Delivery = £18
Unfortunately, we are unable to deliver within the congestion charging zone.
For certain larger products we offer a mainland UK delivery service for a flat rate of £39.99. Available when you see the “courier” delivery option.
*Pre Delivery Inspection - Items marked with the PDI flag indicate that the machine is fully assembled, tested and run up ready to use. Including all oils.