ERNEST DOE SERVICE UPDATE - IMPORTANT NOTICE
We understand that from time to time you may wish to return a product to us.
We have created this returns policy to enable you to return products to us in appropriate circumstances.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned non machinery product within 28 days following the date of purchase; CHRISTMAS EXTENDED RETURN – If you purchase between now and 15th December, you will have until 15th January to send any returns to us.
(b) the returned non machinery product is unused, in its original unopened packaging with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) a returned machinery product is unused, complete with its original packaging with any labels still attached, and otherwise in a condition enabling us to sell the product as new, such products would normally be collected by us;
(d) you comply with the returns procedure set out below; and
(3) Returns procedure
In order to take advantage of your rights under this returns policy, you must:
(a) return reserve and collect products to the branch from which you collected them
(b) contact us by email to firstname.lastname@example.org or by phone on 01245 383565 to request us to collect any items of garden machinery
(c) Return any postal or courier delivered items to Online Sales Team, Ernest Doe & Sons Ltd, Ulting, Maldon, Essex CM9 6QH by recorded delivery, properly packaged.
You will be responsible for paying postage costs associated with returns under this policy.
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.
We will give you a refund for the full price of any product received by you in a damaged condition and properly returned by you in accordance with the terms of this returns policy including the original delivery charges and excluding the costs of returning the product to us.
We will only refund any money received from you using the same method and payment card originally used by you to pay for your purchase. Please bring your order confirmation email with you.
We will process the refund due to you as soon as possible and, in any event, within 14 days following the day we received your returned product.
(5) Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
(7) About us
Our full name is Ernest Doe & Sons Ltd.
Our registered office is Ulting, Maldon, Essex CM9 6QH and our principal trading address is Ulting, Maldon, Essex CM9 6QH.
Our company registration number is 431173.
Our email address is email@example.com
Our VAT number is 102354912.
All our products are available to collect from your local Ernest Doe branch. After you have placed your order we will contact you to advise when your order will be available to pickup. This may take 3-5 days depending if your order is subject to a Pre Delivery Inspection*.
To find your local branch, use our branch locator.
Postage rates vary depending upon location within the UK.
- up to 1kg = £4.50 signed for small parcel only second class
- 1Kg – 2kg = £6.50 signed for medium parcel only second class
- 2kg + = £9.99 via DPD (Mainland UK Only)
Postal option only available on selected products and only available within the UK.
We can offer local delivery to UK customers within a certain radius of our Ernest Doe branches.
- Standard Local Delivery = £18
Unfortunately, we are unable to deliver within the congestion charging zone.
For certain larger products we offer a mainland UK delivery service for a flat rate of £39.99. Available when you see the “courier” delivery option.
*Pre Delivery Inspection - Items marked with the PDI flag indicate that the machine is fully assembled, tested and run up ready to use. Including all oils.