ERNEST DOE SERVICE UPDATE - IMPORTANT NOTICE
This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website.
This policy is not intended to and does not create legally enforceable rights and obligations. It merely indicates our usual practice in relation to the delivery of products.
(2) Delivery methods
We will deliver to mainland UK only.
Depending upon the nature of the product or products you order you will be able to select from the following delivery methods:
reserve and collect one of our 18 branches, the branch to be selected by you;
local home delivery of garden machinery products to your home address on mainland UK within our selected post code areas; and
postal or courier delivery of some non machinery products.
Contractual agreements with our garden machinery suppliers mean that we must demonstrate the product to you in person and we must explain safety considerations to you, must show you how to start and operate the machine and must start the machine up for you and demonstrate that it runs.
It may be possible subject to your agreement that certain non garden machinery items on your order may be home delivered if you are purchasing an item or items of garden machinery on the same order.
If the address for delivery of your order is not a UK mainland address, then we will be unable to accept the order.
If you have selected local delivery and your postcode is outside our ‘selected post code areas’, you will be asked to select a branch from which to reserve and collect your order.
Our ‘selected post code areas’ reflect geographical locations within close proximity to at least one of our 19 UK branches.
(3) Delivery periods
We will endeavour to fulfil your order within 3 to 5 working days of receiving cleared payment. Where click and collect is selected, we will notify you as soon as the product is available for collection as we may need to draw stock from a different branch – again please allow up to 5 days for purchases to become available for collection. For postal orders, we shall endeavour to despatch your order as soon as practicable, dependent on stock availability.
If you place your order before 2pm on a working day, these periods run from the close of business on that day. If you place your order after 2pm on a working day, or on a non-working day, these periods run from the close of business on the next following working day.
These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.
If you purchase a high value product from us, we will usually conduct fraud screening checks before dispatching the product. These may delay the expected date for delivery. Where the delivery date is delayed as a result of fraud screening checks, we will notify you by email.
(4) Delivery charges
Delivery charges will be calculated and automatically applied to your order during the checkout process. The applicable charges will depend upon:
the delivery method you select;
the location of the delivery address; and
the size and weight of your order.
Indicative charges stated in GBP and inclusive of applicable VAT are as follows:
Reserve and collect: free of charge
Home delivery by our local branch personnel to a UK mainland address: GBP 18;
Postal delivery of a small package weighing* up to 1000g to a UK mainland address: GBP 4.50;
Postal delivery of a small package weighing* over 1000g and up to 2000g to a UK mainland address: GBP 6.50
Deliveries over 2kg are sent via DPD (Mainland UK Only) at a cost of GBP 7.95
*Weights are of the packaged item and are rounded up.
(5) Receipt and signature
If you have selected to reserve and collect, then you must collect the item or items in person at the selected branch address, and proof of ID and a signature must be provided.
Home deliveries must be received in person at the delivery address, and a signature must be provided.
Items delivered by courier service will require a signature from a responsible person at the delivery address.
(6) Additional deliveries and collection
If an initial delivery attempt is unsuccessful, our courier delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.
(7) Delivery problems
If you experience any problems with a delivery, please contact us by email to firstname.lastname@example.org by telephone on 01245 383565
If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery even where the initial delivery was free-of-charge.
An indicative list of the situations where a failure to deliver will be your fault is set out below:
you provided the wrong address for delivery;
there is a mistake in the address for delivery that was provided;
the address for delivery is not reasonably accessible;
the address for delivery cannot safely be accessed;
where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
All our products are available to collect from your local Ernest Doe branch. After you have placed your order we will contact you to advise when your order will be available to pickup. This may take 3-5 days depending if your order is subject to a Pre Delivery Inspection*.
To find your local branch, use our branch locator.
Postage rates vary depending upon location within the UK.
- up to 1kg = £4.50 small parcel only second class
- 1Kg – 2kg = £6.50 medium parcel only second class
- 2kg + = £7.95 via DPD (Mainland UK Only)
Postal option only available on selected products and only available within the UK.
We can offer local delivery to UK customers within a certain radius of our Ernest Doe branches.
- Standard Local Delivery = £18
Unfortunately, we are unable to deliver within the congestion charging zone.
For certain larger products we offer a mainland UK delivery service for a flat rate of £39.99. Available when you see the “courier” delivery option.
*Pre Delivery Inspection - Items marked with the PDI flag indicate that the machine is fully assembled, tested and run up ready to use. Including all oils.